Frequently asked questions
How teams, sports, sessions and organisers work in PlayArc.
Teams
How do I create a team?+
Sign in, then choose Create a team. Give it a name, pick the sports your group plays and a colour, and optionally add a home venue and a team photo. You become the team's organiser.
How do people join my team?+
Every team has a 6-digit join code. In Team settings you can Text invite, Share invite or Copy invite; the message has a link and the code. People sign in and enter the code. You can also show the QR code on the web.
Can I be in more than one team?+
Yes. Switch teams from the team name at the top of the app. The Calendar shows sessions from all your teams together, labelled by team.
How do I change the team name, photo or other details?+
Organisers do this in Team settings: the name, comments shown on every session, WhatsApp link, venues, and the team logo. For the logo, upload a photo or pick an icon.
Someone shared our code too widely. What do I do?+
In Team settings, choose New code. The old code stops working straight away; people already in the team aren't affected. On the web you can also set the code to expire on a date, for one-off events.
Sports
Which sports can we play?+
Badminton, pickleball and running are built in. Organisers can add any other sport, such as tennis, table tennis, cycling or a bushwalk.
How do I add a sport?+
In Team settings → Sports, choose + Add your own sport, type its name and choose how it's played:
- Matches & scores, like badminton: pairings, scores, a win-rate leaderboard. You also set the points needed to win a game.
- Distance & time, like running: everyone logs a distance and time, with a pace leaderboard.
- Attendance only, like a bushwalk: who's coming and payments, with nothing to score.
Can I be a different level in different sports?+
Yes. On the Me screen, set your skill level for each of your team's match sports, for example intermediate at badminton and beginner at pickleball. Random pairings use the level for that session's sport.
Sessions
How do I create a session?+
Organisers choose New session on Home. Pick the sport, date and time, venue, courts, capacity and cost. Everyone in the team is notified and can answer Going, Maybe or Can't.
Can a session repeat?+
Yes. Under Repeat, choose daily, weekly or monthly, and how often (for example every 2 days, or every week on Tuesday and Thursday). Then choose when it ends: never, after a number of sessions, or on a date. Sessions are added up to 8 weeks ahead, and more appear as time goes on.
How does the cost work?+
Choose Split total to share one amount, such as court hire, between everyone going. Choose Per person for a fixed price each. New sessions start with the cost settings of your last session of that sport.
What happens when a session is full?+
Anyone else who says Going joins a waitlist. When a spot opens up, the first person waiting moves in automatically and gets a notification.
Can I edit, cancel or delete a session?+
Organisers can. On web, use the pencil on the session; on mobile, use Manage session…. For a repeating session you can change just that one, or that one and all later ones.
Should I cancel or delete a session?+
Cancel if people have already joined. It comes off the calendar but keeps everyone's RSVPs, payments and results, and you can reinstate it. Delete removes it with everything in it and can't be undone, so the app warns you if anyone is coming or has paid, and offers to cancel instead. Either way, everyone who said they were coming gets a notification.
Organisers and members
What can organisers do that members can't?+
Organisers create and edit sessions, generate pairings, confirm payments, post announcements, manage team settings and members, and delete the team. Members RSVP, enter their own scores and results, and mark their own payments.
Can a team have more than one organiser?+
Yes. In Members, an organiser can make anyone else an organiser, or remove that role. A team always keeps at least one organiser.
How do I remove someone from the team?+
Organisers go to Members and choose Remove. Their past results stay in the team's history. They can't rejoin with the code unless an organiser lets them back in from the Removed list on the same screen.
Leaving and deleting a team
How do I leave a team?+
Go to Team settings → Danger zone → Leave team. Your past results stay in the team's stats so your teammates' records stay correct. You can rejoin later with the code.
I'm the organiser. Can I leave?+
Yes, once there's another organiser. If you're the only one and others are still in the team, make someone else an organiser first. The app points you to Members.
What if I'm the last person in the team?+
Leaving then deletes the team with everything in it, because nobody could use it any more. The app warns you first.
How do I delete a team?+
Any organiser can, from Team settings → Danger zone → Delete team. You type the team's name to confirm. Everything is deleted for everyone, including sessions, results, payment records, announcements, venues and the team photo. Every member gets a "Team deleted" notification. It can't be undone. Members can't delete a team; they can only leave.
Payments
Does PlayArc take payments?+
No. It only keeps track of who has paid. Money moves the way your group already handles it: cash, PayID or bank transfer.
How do I mark that I've paid?+
Open the session's Payments tab and tap I've paid. Your organiser is notified and confirms it. Your outstanding balance across sessions is on the Me screen.
Your account, photos and privacy
How do I add a profile photo?+
On the Me screen, tap your picture and choose a photo. It's cropped square, and hidden details such as where it was taken are removed. You can remove it at any time.
Who can see my information?+
Only members of the teams you join. Teams aren't public or searchable. We never sell your information or share it with advertisers. See the Privacy Policy.
How do I delete my account?+
On the Me screen, choose Delete account. Your profile and sign-in are deleted. In shared teams your past results stay, shown as "Former player" with no name. Teams where you were the only person are deleted.
Still stuck? Email info@arc12box.com.